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585-589-7000
Fax
585-589-7479
Welfare Fraud Hotline
585-589-3110
HEAP
585-589-3182
Child and Family Services
585-589-3174
Foster Parents Program
585-589-3161
Kinship Care
877-454-6463
Child Support Enforcement Unit
585-589-3163
Primary Services
County Government Departments/Offices, Homeless Shelter
Description
Provides temporary and emergency assistance including Medicaid, Food Stamps, housing assistance, HEAP, and assistance with burials. Also provides Welfare Fraud Hotline, Child and Family Services, Child Protection, Adult Protection, Preventive Services, Adoption, Foster and Kinship Care, Child Support Enforcement Unit, and Domestic Violence Caseworkers.
See separate listings for details on specific services.
See separate listings for details on specific services.
Hours
Labor Day thru Memorial Day (September-May): Monday-Friday, 9am-5pm.
Memorial Day thru Labor Day (May-September): Monday-Friday, 8:30am-4pm.
Memorial Day thru Labor Day (May-September): Monday-Friday, 8:30am-4pm.
Eligibility
Service Area: Orleans County.
Intake Process
Call for information.
Program Fees
Call for information.
Handicap Accessible?
No
Date of Official Change
Aug 15, 2025
Contacts
Cyndi Stumer (Primary)
Director of Services
585-589-3228
Meghan Reuther
Meghan.Reuther@orleanscountyny.gov
585-589-7000
Rachel Mulholland
Rachel.Mulholland@orleanscountyny.gov
585-589-3170
